USCIS will start using their new Information Services Modernization Program in some of their field offices, beginning with the Detroit Field Office and five other offices in the Los Angeles District on November 1, 2018. Field offices in the Newark, Great Lakes, and the San Francisco areas will start using the program during the first quarter of FY2019 (Oct. 1, 2018 to Dec. 31, 2018) with all remaining field offices using the new Information Services Modernization Program by the end of FY2019 (Sept. 30, 2019).
“The Information Services Modernization Program ends self-scheduling of InfoPass appointments and instead encourages applicants to use USCIS online information resources to view general how-to information and check case statuses through the USCIS Contact Center. Recent improvements to online tools provide applicants the ability to obtain their case status and other immigration information without having to visit a local field office.” *USCIS
For further details please review the USCIS News Release, “USCIS to Expand Information Services Modernization Program to Key Locations“.
Source of Information:
USCIS.gov, 10/30/18, News Release: