USCIS Introduces e-Request, an Enhanced Online Customer Service Tool

U.S. Citizenship and Immigration Services (USCIS) announced that they have updated and streamlined e-Request. E-Request is a USCIS online customer service inquiry tool which allows an individual to quickly select and submit an online request to USCIS for the following instances listed below:

Case Inquiry
• Case outside of normal processing time (longer than expected)
• Did not receive notice by mail (lost or missing)
• Did not receive card by mail* (lost or missing)
• Did not receive document by mail* (lost or missing)

Service Request
• Appointment Accommodations (due to a disability)
• Typographic Error (make corrections)

Note* – not active at this point

USCIS is planning to hold webinars on e-Request and other online resources in the near future. For more information, check www.uscis.gov/outreach for updates, or sign up for email notifications on USCIS’ public engagement events. You can also contact USCIS at Public.Engagement@uscis.dhs.gov or USCIS-IGAOutreach@uscis.dhs.gov if you have any questions.

Source of Information:

USCIS, 2/20/14, USCIS Email Message:
USCIS Introduces Enhanced Online Customer Service Tools
AILA InfoNet Doc. No. 14022044 (Posted 2/20/14):
USCIS Message: USCIS Introduces Enhanced Online Customer Service Tools