The U.S. Citizenship and Immigration Services (USCIS) have contracted with IdeaScale.com to allow online USCIS stakeholders to submit interactive feedback and new ideas to improve USCIS customer service. USCIS has setup the “USCIS Idea Community“, an online site that allows registered users to: submit feedback and ideas, to vote on ideas and to comment on ideas. The “USCIS Idea Community” is structured to accept feedback and ideas about USCIS’s services and the way in which those services are provided. It is NOT a place to ask questions about or comment on specific immigration cases. They have stated that, “Any questions or comments regarding a case will be deleted.”
IdeaScale is an easy-to-use web-based (cloud) solution for the collection of feedback and ideas. In its first year (2008), IdeaScale brought in high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. IdeaScale has quickly expanded into the private and Enterprise sectors, where this online solution is now being used by many of the world’s most recognizable brands such as Xerox, Intel, Subaru and many others.
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