E-Verify Receives High Ratings in Customer Satisfaction

Posted On: February 22, 2013

U.S. Citizenship and Immigration Services (USCIS) Director Alejandro Mayorkas today announced that users of E-Verify, the free Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States, have given the program high marks in a recent customer survey.

CFI Group conducted the survey, using randomly selected employers that actually use E-Verify to evaluate and grade the system. They evaluated many key aspects of E-Verify such as ease of use, customer satisfaction and many others. The overall customer satisfaction was rated high, with an average score of 86 out of 100. CFI Group noted that the average score for government agencies was 67.

“We are proud of the advancements we have made in the E-Verify program,” said Director Mayorkas. “This customer survey validates the success of our efforts, which we have undertaken in collaboration with the business and labor communities and other key stakeholders.”

MVP Law Group supports USCIS use of established business standards to evaluate E-Verify customer satisfaction. Using their customer feedback will hopefully lead to a better verification system.

Read the USCIS Press Release, “E-Verify Receives High Ratings in Customer Survey” for more detailed information.


Source of Information: “USCIS Press Release (Posted 2/21/13)